Refund policy

At Wylde The Label, we want you to love every purchase. We take pride in providing accurate sizing information and making our exchange process as straightforward as possible.

We understand that shopping online can sometimes make choosing the right size tricky. If you need a different size, we are happy to offer an exchange where stock is available. If your preferred size is unavailable, a store credit will be issued for the value of the returned item. Store credits are valid for 6 months from the date of issue.

CHANGE OF MIND & INCORRECT SIZING

Please choose your items carefully, as we do not offer refunds for change of mind or incorrect sizing.

If you are unsure about sizing before purchasing, please contact our team at hello@wyldethelabel.com.au and we will be happy to help.

To be eligible for an exchange or store credit, your return must:

• Be returned within 14 days of receiving your order.
• Be unworn and unwashed.
• Be free from stains, marks, odours, pet hair or other signs of wear.
• Have all original swing tags securely attached.
• Be returned in its original packaging.

The customer is responsible for all return postage costs for change-of-mind and sizing returns. We strongly recommend using a tracked postage service.

FAULTY OR DEFECTIVE ITEMS

If you believe you have received a faulty or defective item, please contact us within 14 days of receiving your order.

To be eligible for a replacement or refund due to a fault or defect, the item must not have been worn or washed and the issue must be reported within the 7-day return window.

We are unable to approve a fault claim for an item that has been worn or washed, as once an item has been used or laundered, we cannot verify how it has been worn, treated, washed, or what products or garments it may have come into contact with.

For all faulty or defective item claims, we require the item to be returned to us for inspection before a replacement or refund can be approved.

Due to an increase in fraudulent fault claims, photos alone are not sufficient for us to approve a refund or replacement. The garment must be physically returned to our team so we can inspect the item and determine the nature of the fault.

If, following inspection, the item is confirmed to have a manufacturing fault or defect, we will arrange an appropriate resolution in accordance with your consumer rights.

SALE & PROMOTIONAL ITEMS

We do not accept change-of-mind returns or exchanges on sale items or items purchased as part of a promotion unless the item is faulty or otherwise required by applicable consumer law.

All sale prices, discount codes and promotional offers are valid only during the advertised promotional period.

Discounts and sale prices cannot be retrospectively applied to orders placed prior to a promotion or sale commencing. This includes orders placed shortly before a sale or promotion is announced.

We are unable to refund or credit the difference between the original purchase price and a subsequent sale price.

By completing your purchase, you agree to the price displayed at the time your order is placed.

Orders placed prior to a sale or promotional period cannot be cancelled for the purpose of repurchasing at the discounted price. All existing orders will continue to be processed as normal.

HOW TO MAKE A RETURN

To request a return, please email hello@wyldethelabel.com.au with:

• Your order number.
• The reason for your return.
• If you believe the item is faulty or defective, clear photos showing the issue.

Our team will review your request and provide you with the return address and next steps.

Once your return has been approved, the item must be sent back within the advised return period. Please ensure you obtain and retain your tracking information.

Once your return has been received and inspected, we will email you to confirm the outcome. For eligible change-of-mind or sizing returns, you will receive an exchange or store credit for the value of the returned item.

For faulty or defective items, the garment will first be inspected by our team before a replacement, refund or other appropriate resolution is provided.

Wylde The Label reserves the right to decline a return that does not meet the conditions outlined above, subject to your rights under Australian Consumer Law.

If you have any questions about a return, please contact us at hello@wyldethelabel.com.au.